Privacy Policy

Albany Agency LLC (“Albany Agency,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us through our website and related communications.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you interact with our website, request a quote, contact our office, or choose to receive communications from us.

We may collect personal information that you voluntarily provide to us, including:

• Name 
• Email address 
• Phone number 
• Mailing address 
• Information related to an insurance quote or policy inquiry 
• Any other information you choose to submit through our website, forms, or communications 

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

We may use the information we collect to:

• Respond to requests for quotes, coverage information, or customer service 
• Contact you about insurance products or services you requested 
• Schedule appointments and follow up on inquiries 
• Service existing policies and communicate important account or policy information 
• Send billing, renewal, or appointment reminders 
• Improve our website, services, and customer experience 
• Maintain security, prevent fraud, and comply with legal and regulatory requirements 

We do not sell your personal information.

We may share your information only as reasonably necessary to operate our business and provide services, including:

• With insurance carriers, wholesalers, brokers, or other insurance-related partners to obtain quotes, place coverage, or service policies 
• With vendors or service providers that support our website, customer relationship management, communications, or business operations 
• When disclosure is required by law, subpoena, court order, regulatory request, or to protect our rights and property 

Where required, we limit sharing consistent with applicable insurance and financial privacy laws. Federal GLBA rules require covered financial institutions to disclose information-sharing practices and explain opt-out rights for certain third-party sharing, and New York insurance privacy rules impose similar notice obligations on insurance licensees depending on how information is disclosed. 

If you provide your mobile number and opt in, Albany Agency LLC may send you text messages related to:

• Quote follow-up 
• Policy servicing 
• Billing or renewal reminders 
• Appointment scheduling and confirmations 
• Other service-related communications 

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact our office directly.

When consent is required for automated marketing texts, FCC rules require prior consent, and consumers must be able to revoke consent by reasonable means. The FCC has also stated that revocation requests must be honored within a reasonable time, not to exceed 10 business days. 

SMS consent is not shared with third parties or affiliates for their own marketing purposes.

Our website may use cookies, pixels, and similar technologies to support basic website functions, understand website traffic, and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we maintain.

New York’s SHIELD Act requires businesses that maintain private information to develop, implement, and maintain reasonable safeguards, and New York DFS cybersecurity rules impose additional requirements on regulated financial services entities, including phased compliance requirements updated after amendments announced on November 1, 2023. 

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for business, insurance, legal, regulatory, recordkeeping, and security purposes, or as otherwise required by law.

You may contact us to:

• Request access to information you previously submitted to us 
• Request that we correct inaccurate contact information 
• Ask us to stop non-essential communications 
• Opt out of text messaging by replying STOP 

Please note that we may still send communications necessary to respond to your request, service a policy, complete a transaction, or comply with legal obligations.

Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of third-party sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

Albany Agency LLC
Albany, New York
Phone: 518-547-4444
Email: JOE@ALBANYAGENCY.COM